To provide best customer service and redress their grievances a Customer Grievance Redressal Mechanism is functioning in the company.
Company is maintaining register for lodging complaints of customers in every branch.
Complaints received in branches are escalated to Head Office if the same is not redressed within reasonable time by the branch staffs.
In Head office one Customer Grievance Redressal Cell is functioning with Operation Head of the company as its Nodal Officer. Nodal Officer will make sure that any customer complaints escalated from branches or received directly in the Head Office are redressed within reasonable time.
Details of Nodal officer are as below.
Mr. SathyarajS – AssistantGeneral Manager and Grievance Redressal Officer
Address: Customer Services Cell", Manappuram Asset Finance Ltd, 111/105 Opposite Nattika FIRKA Co-operative Rural Bank, Valapad, Thrissur District, Kerala, Pin 680 567
Details of Principal Nodal officer
Mr. Sathyaraj S- Assistant General Manager
Address: Manappuram Asset Finance Ltd, 111/105 Opposite Nattika FIRKA Co-operative Rural Bank, Valapad, Thrissur District, Kerala, Pin 680 567
Details of region wise Nodal officer
Suresh Kumar P (Chennai region)- Senior Manager
Address: Building No.60, Old No.32, First floor, Opp.Udhayam Hotel, NH-9, Ponniyamman Kovil Street, Kuttur, Chennai D.t, Tamilnadu Pin: 600085
Ashok Kumar Samantaray (Kolkata region)- Chief Manager
Address: Plot No.963, First floor, Lewis Road, Sammantharapur, Bhubaneswar, Khurdha (D.t), Odisha Pin: 751002
|State/union territory in which the Branches are located||Address of the Office of NBFC Ombudsman|
|Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry||C/o Reserve Bank of India Fort Glacis, Chennai 600 001
STD Code: 044, Telephone No: 25395964
Fax No: 25395488
|Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu||
C/o Reserve Bank of India RBI Byculla Office Building,
Opp. Mumbai Central Railway Station Byculla,
STD Code: 022 Telephone No: 2300 1280
Fax No: 23022024
|Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir||
C/o Reserve Bank of India
Sansad Marg New Delhi -110001
STD Code: 011, Telephone No: 23724856
Fax No: 23725218-19
|West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand||
C/o Reserve Bank of India 15,
Netaji Subhash Road Kolkata-700 001
STD Code: 033, Telephone No: 22304982
Fax No: 22305899