To provide best customer service and redress their grievances a Customer Grievance Redressal Mechanism is functioning in the company.
Company is maintaining register for lodging complaints of customers in every branch.
Complaints received in braches are escalated to Head Office if the same is not redressed within reasonable time by the branch staffs.
In Head office one Customer Grievance Redressal Cell is functioning with Operation Head of the company as its Nodal Officer. Nodal Officer will make sure that any customer complaints escalated from branches or received directly in the Head Office are redressed within reasonable time.
Details of Nodal officer are as below.
Mr. Ramachndran .K – General Manager and Grievance Redressal Officer
Address: Customer Services Cell", Manappuram Asset Finance Ltd, 111/105 Opposite Nattika FIRKA Co-operative Rural Bank, Valapad, Thrissur District, Kerala, Pin 680 567
Details of Principal Nodal officer
Mr. Ramachandran .K- General Manager
Address: Manappuram Asset Finance Ltd, 111/105 Opposite Nattika FIRKA Co-operative Rural Bank, Valapad, Thrissur District, Kerala, Pin 680 567
Details of region wise Nodal officer
Suresh Kumar P (Chennai region)- Manager
Address: Building No.60, Old No.32, First floor, Opp.Udhayam Hotel, NH-9, Ponniyamman Kovil Street, Kuttur,Chennai D.t, Tamilnadu Pin: 600085
Ashok Kumar Samantaray (Kolkata region)- Sr. Manager
Address: Plot No.963, First floor, Lewis Road, Sammantharapur, Bhubaneswar, Khurdha (D.t), Odisha Pin: 751002