Manappuram Asset Finance Ltd-Customer Grievance Redressal Mechanism
To provide best customer service and redress their grievances a Customer Grievance Redressal Mechanism is functioning in the company.
Company is maintaining register for lodging complaints of customers in every branch.
Complaints received in branches are escalated to Head Office if the same is not redressed within reasonable time by the branch staffs.
In Head office, one Customer Grievance Redressal Cell is functioning with GM & Chief Compliance Officer at the Head of the company as its Principal Nodal Officer. Nodal Officer will make sure that any customer complaints escalated from branches or received directly in the Head Office are redressed within reasonable time.
Details of Principal Nodal officer
Mr. Ramesh S
General Manager – Chief Compliance Officer
Email: gmcompliance@maafin.in
Address: Manappuram Asset Finance Ltd,
111/105 Opposite Nattika FIRKA Co-operative Rural Bank,
Valapad, Thrissur District, Kerala, Pin 680 567
Details of Nodal officer at HO
Mr. Jahan Kannan S
Customer Grievance Redressal Officer
Mobile: 9567739787
Email: customerrelations@maafin.in
Address: Customer Service Cell, Manappuram Asset Finance Ltd,
111/105 Opposite Nattika FIRKA Co-operative Rural Bank,
Valapad, Thrissur District, Kerala, Pin 680 567
Details of region wise Nodal officer
Yagandla Rajendhar
(Chennai region)- Manager
Mobile: 8714074222
Email: rmsouth@maafin.in
Address:Address: No 1-2-49/15, Opposite Movva Nest Apartments, Csr Bliss, Nizampet X Road, Back Side Of Mehfil Restaurant, Kukatpally, Hyderabad – 500072
Shivahari Sonune
(Kolkata region)- Assistant Manager
Mobile: 8714072666
Email: rmnorth@maafin.in
Address: Plot No.139/89, First Floor, Kalyani Nagar, Madhu Patna (p.o), Cuttack D.t, Odisha Pin: 753013
If a customer is not satisfied with the reply of the Company, they can approach the Ombudsman at Reserve Bank of India, as per details given below:
A complaint under the Scheme shall not lie unless:
The Complainant had, before making a complaint under the scheme, made a written complaint to the Company concerned and-
The complaint was rejected wholly or partly by the Company, and the complainant is not satisfied with the reply; or the complainant had not received any reply within 30 days after the Company received the complaint.
The aggrieved party can approach RBI Ombudsman for redressal of their grievance.
An application can be filed through any of the following methods:
- Online – on CMS portal of RBI at https://cms.rbi.org.in.
- Physical complaint (letter/post) in the Scheme to “Centralized Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector – 17, Central Vista, Chandigarh – 160017 “
- Complaints with full details can be sent by email (crpc@rbi.org.in)